Refund policy

  1. 48-Hour Return Window: Diablo Guitars offers a 48-hour return policy for all guitars, amps, and pedals. This period starts from the date of in-store purchase or the arrival date for shipped orders. This window provides you, our valued customer, an opportunity to verify the instrument's condition and originality as described.

  2. Return Authorization: Prior to initiating any returns, you must contact Diablo Guitars via call, email, or text for return authorization. Any unauthorized returns will be declined and sent back to the customer at their expense.

  3. Return Conditions: Instruments returned must be in the exact condition they were when dispatched from our store. Should the returned item not match its initial condition, the cost for any replacement parts or repairs will be determined at our discretion.

  4. Return Exclusions: For logistical reasons, transactions involving trades, either in-store or online, are ineligible for returns. Clearance items or those sold below the advertised price may be non-returnable at our discretion.

  5. Restocking Fee: Returns where the item is as described or if external reasons necessitate the return may incur a 10% restocking fee. Cancellations of orders not yet shipped may incur a 5% restocking fee due to non-refundable payment processing costs.

  6. No Partial Refunds: Under no circumstances will partial refunds be issued.

  7. Shipping & Additional Costs: The customer bears responsibility for all shipping, insurance, and transaction-related costs in the event of a return. This includes both the initial and return shipments.

  8. International Customers: All the aforementioned policies apply to our international customers. They are also responsible for the round-trip shipping costs, irrespective of the high international shipping rates.

  9. Pre-Orders and Deposits: All deposits, for 30-day term layaways, pre-orders, or any other deposit are non-refundable. In the event of a lapse in payment to complete a layaway any deposit on record is transferred to store credit.

At Diablo Guitars, we appreciate your understanding and adherence to our policies. Your confidence in our products and services is paramount, and we are here to ensure that your buying experience is nothing short of exceptional.